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Salesforce CRT-251 (Salesforce Certified Sales Cloud Consultant) Exam is a certification exam designed to test the knowledge and skills of professionals who work with the Salesforce Sales Cloud platform. CRT-251 exam is intended for individuals who have experience in sales, marketing, and customer service, and who are responsible for designing, implementing, and deploying Salesforce solutions in their organizations. CRT-251 exam focuses on topics such as sales process design, lead management, opportunity management, forecasting, and performance measurement.

Becoming a Salesforce Certified Sales Cloud Consultant can offer numerous benefits to candidates. It can enhance their credibility and marketability in the job market, increase their earning potential, and provide them with opportunities to work on challenging and exciting projects. Salesforce Certified Sales Cloud Consultant certification can also help candidates gain recognition from their peers and establish themselves as experts in the field of sales cloud.

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q190-Q195):

NEW QUESTION # 190
Cloud Kicks wants to send an email notification to the VP of sales whenever any opportunity with an amount of $100,000 or more reaches a probability of 75% or more.
Which solution should the consultant recommend?

A. Change the stage on the opportunity.
B. Configure a flow with an email alert for the opportunity.
C. Create a Lightning Email Template for the opportunity.

Answer: B

Explanation:
Using Salesforce Flow to configure an email alert is an effective solution to send notifications based on specific criteria, such as when an opportunity's amount is $100,000 or more and its probability reaches 75% or higher. In this case, a flow can monitor these conditions and trigger an email alert to notify the VP of Sales. This approach provides flexibility and ensures that notifications are sent in real-time when opportunities meet the specified conditions.
For guidance on setting up email alerts with Salesforce Flow, see: Salesforce Flow Email Alerts.

NEW QUESTION # 191
After Cloud Kicks implemented Sales Cloud Einstein, a consultant realizes they are unable to activate all of the features.
Which step should the consultant take to troubleshoot the issue?

A. Reconfigure the Einstein Lead Scoring app.
B. Check the Soles Insights Integration User profile configuration.
C. Confirm users have the feature license assigned.

Answer: C

Explanation:
To troubleshoot the issue of not being able to activate all Sales Cloud Einstein features, the consultant should confirm that users have the necessary feature licenses assigned. Without the appropriate licenses, users will not be able to access or activate certain Einstein functionalities. Ensuring that all required licenses are correctly assigned is a crucial step in enabling full functionality.
Reference:
Sales Cloud Einstein License Management
Assigning Feature Licenses

NEW QUESTION # 192
Universal Containers (UC) sales reps want to be assigned quality leads.
Which action should the consultant recommend to improve UC's process to produce higher quality leads?

A. Create 4 custom field on the Lead object to generate a lead score to determine lead quality.
B. Analyze historical data on closed leads and conversions to improve the quality of leads.
C. Identify business metrics and factors, then use picklists and formula fields to ensure data consistency.

Answer: B

Explanation:
To improve lead quality, analyzing historical data on closed leads and conversions provides insights into the characteristics of successful leads. By identifying patterns in leads that converted successfully, Universal Containers can refine their lead scoring criteria and ensure that high-quality leads are prioritized.
Data-Driven Lead Qualification: Analyzing historical data allows the organization to determine which attributes are associated with high conversion rates, leading to better targeting and qualification processes.
Continuous Improvement: This approach enables iterative refinement of lead qualification criteria, helping to maintain a focus on leads with a higher probability of conversion.
Option A (using picklists and formula fields) ensures data consistency but does not directly improve lead quality. Option B (creating custom fields for lead scoring) is useful but should be informed by historical data analysis. For more guidance on lead quality improvements, refer to Salesforce's Lead Management Best Practices.

NEW QUESTION # 193
Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team. Sales management wants to track data completeness.
Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?

A. User Adoption
B. Record Count
C. Field Usage

Answer: C

Explanation:
When evaluating data completeness in Salesforce, measuring Field Usage is a key metric. This metric helps determine how thoroughly users are populating critical fields across records. By analyzing field usage, Northern Trail Outfitters (NTO) can ensure that important data fields like Account Information, Contact Details, and Lead Attributes are consistently filled, which supports accurate reporting and overall data quality. Field Usage directly impacts how well the team can leverage Sales Cloud for insights and decision-making, as incomplete data can hinder accurate analytics and reporting. Regular assessment of field usage is essential to maintain high data quality and maximize the effectiveness of Sales Cloud for sales management

NEW QUESTION # 194
Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRM application UC has used in the past 5 years. Employees have failed to adopt the previous two applications.
Which step should be part of UC's plan to help drive adoption of Sales Cloud?

A. Revoke user access to legacy systems.
B. Identify change management champions.
C. Implement User Acceptance Testing (UAT).

Answer: B

Explanation:
To drive adoption of Sales Cloud, Universal Containers (UC) should include the identification of change management champions as part of their plan. Change management champions are influential employees who can advocate for the new system, provide support to their peers, and help overcome resistance to change.
Their involvement is crucial in promoting user adoption by demonstrating the benefits of the new CRM system and encouraging others to embrace it. According to Salesforce best practices, having internal advocates can significantly improve the success rate of CRM implementations.

NEW QUESTION # 195
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